Just a moment - my passport ultra 1tb running out of space

I’m using WD Smart
Ware Pro 2.4.12, and a WD My Passport Ultra USB drive for backups. 

My internal “C” drive is 1TB in size; the Passport Ultra drive is also 1 TB in size. All of the data on my hard drive amounts to 228 GB in size, yet the backup data takes up 878 GB on the My Passport Ultra drive, almost four times as much as everything on my “C” drive. I started with a fresh, empty backup drive a few months ago, và now it’s running out of space.

Bạn đang xem: Just a moment

What am I missing here? If everything on my hard drive is being backed up, then I would expect the total used space lớn be the same, or almost the same, on both the C drive và the Passport backup drive. Instead I am gradually running out of space on the backup drive. How can I fix this?


Verify if you have another backup program backing up to lớn the drive, Maybe the Windows backup software.

It is also possible you have the backup creating multiple copies of the same file. You can change this in the WD Smartware settings.


Ware Pro was phối for 5 backup versions; I changed it to 1. Do you think this is likely the reason that the backup drive was filling up so quickly? When it says 5 versions, does it mean the latest 5 changes lớn that file?

Windows built-in backup program is not setup or configured. 

I’d also wonder if you’ve got shortcuts or something in there which is basically making the same files/folders get backed up multiple times.

Simplest way is to have a look at the backup in Windows Explorer. It should be in the root of the My
Passport, under the smartware.stor folder and then down under your machine’s name folder and drive ID sub-folder. Have a nose through that và see if you can see why it’s overlarge.

It would appear that every tệp tin is being backed up from two lớn five times each, sometimes more. 

If I were khổng lồ delete a file, would all of its backups be deleted also? If not, it would help explain why the backup file just keeps growing. Apparently the Recycle Bin is also backed up as well.

I’m having the same problem with the same drive. C: has only about 3 GB of stuff, & the terabyte drive is nearly full. I changed the setting from saving 5 copies of everything to lớn one. Now there’s a message lớn “free up space” on the drive. I did what Darren
Hill suggested & deleted some stuff, but there’s nothing apparent that would be taking up so much space. Under the Backup tab on the Smart
Ware the Passport shows that there’s 1.8 TB worth of “Additional Files.” What are “Additional Files?”

How vì chưng I không tính phí up more space when I can’t even see what’s taking up that space?

Any help would be appreciated. Thanks.

I agree; if my entire hard drive is backed up, why would the backup drive contain four times as much data? and what would be the point of having more than one copy of any one file? 

Ken313 - I think I would suggest to lớn delete the backup (delete the smartware.stor folder) và start again now that you have phối Smartware to only backup a single iteration rather than the normal 5. Quite why it is seeing the file as changing and so repeatedly backing it up I’m not sure, but it sounds lượt thích what it is doing anyway.

See if that helps, & if not & it carries on repeatedly backing up, I’d try uninstalling và reinstalling Smartware again. It looks like it’s getting something wrong somewhere for some reason, possibly a configuration issue or something when it was installed.

drive_full - if I remember correctly the “additional files” are files that are on the drive but aren’t associated with or under the control of Smartware (basically all files outside the smartware.stor folder). As far as the software is concerned they are files that are taking up space on the drive but that beyond that it knows nothing about.

Xem thêm: Top 50 Mẫu Đá Hoa Cương Xanh Cẩm Thạch, Đá Xanh Cẩm Thạch

USB-C và USB 3.1 compatible Innovative style with refined metal cover WD Discovery allows you khổng lồ choose an tự động backup plan, password protect your drive và import from social truyền thông and cloud storage Control your backup plan either hourly, daily or monthly Password protection with 256-bit AES hardware encryption Formatted for Windows 10


Built For Today. Ready For Tomorrow.

Equipped with USB-C technology, the My Passport Ultra portable drive offers an easy way to lớn expand your storage with a modern metal kiến thiết that complements your PC. It’s Windows 10-ready out of the box to seamlessly deliver plug-and-play storage, while password protection with hardware encryption helps enforce the security of your content. Và with up lớn 5TB1 of storage and a 3-year limited warranty, you get storage to rely on for years khổng lồ come.

USB-C and USB 3.1 Compatible

Featuring USB-C technology, the My Passport Ultra portable drive delivers quick and easy storage for your PC, while the included USB 3.1 adapter makes sure it’s compatible with older machines.

Innovative Style and Function

Fusing modern anodized metal & textures, the My Passport Ultra portable drive is available in a variety of colors lớn seamlessly match your personal style and the latest computers.

Get More Out Of WD Discovery

Included WD Discovery software2 makes it easy lớn back up your photos, videos, & documents khổng lồ the My Passport Ultra drive. Lớn help preserve your online life, WD Discovery allows you khổng lồ import your nội dung from popular social media and cloud storage services, lượt thích Facebook, Dropbox và Google Drive.3 WD Discovery software can also be used khổng lồ manage your drive settings like reformatting, LED control & more.

Easy-To-Use tự động hóa Backup Software

For your photos, videos or business documents, the WD Backup software included in WD Discovery makes it easy to lớn help protect what’s important khổng lồ you by automating your backup routine. Simply tải về WD Backup, plug in your drive and set your hourly, daily or monthly schedule.

Password Protection With 256-Bit AES Hardware Encryption

The WD Security function within WD Discovery helps keep your files private with a password you can choose, making it easy khổng lồ enable password protection and 256-bit AES Hardware Encryption.

High Capacity

With up lớn 5TB1 of capacity, you have plenty of room lớn keep your photos, videos, music, và documents with you, wherever you go và in your control.


My Passport Ultra is formatted for Windows 10 khổng lồ deliver plug-and-play storage out of the box. With WD Discovery software, you can also download the NTFS driver for mac
OS, so you can work seamlessly between operating systems without reformatting.

3-Year Limited Warranty

The My Passport Ultra drive is built using tried và true WD components for lasting endurance and comes with a 3-year limited warranty to deliver reliable storage you can depend on.

1 mạng internet activation required 2 Social media or Cloud account registration may be required. Social truyền thông media and Cloud services may be changed, terminated or interrupted at any time and may vary by country.


1TB, 2TB, 4TB, 5TB


USB-C (USB 3.0 compatible)

Operating Specifications

Operating temperature: 5°C khổng lồ 35°C Non-op. Temperature: -20°C lớn 65°C

System Compatibility

System Requirements Windows 10, 8.1 or 7 Downloadable NTFS driver lớn read⁄write on mac
OS. Reformatting required khổng lồ use Time Machine on mac
OS. Compatibility may vary depending on user’s hardware configuration & operating system.

Limited Warranty

3 years


My Passport Ultra Portable Storage USB-C cable with USB 3.1 adapter WD Discovery software for WD Backup, và WD Drive Utilities Quick install guide
1TB - 2TB

Length: 110mm (4.33 in) Width: 81.6mm (3.21 in) Height: 12.8mm (0.50 in) Weight: 130g (0.29 lb)

4TB - 5TB

Length: 110mm (4.33 in) Width: 81.6mm (3.21 in) Height: 20.96mm (0.83 in) Weight: 230g (0.51lb)


Works.com is a division of Blue

Leave a Reply

Your email address will not be published. Required fields are marked *